BURLINGTON, Mass.--(BUSINESS WIRE)--Zappix, a leading AI-Powered Digital Engagement Platform provider, has partnered with ComApp, one of the major Italian CX System Integrators, to deliver an innovative solution for a major utilities company in Europe. The implementation of this service automates the reporting process for public lighting outages, including traffic lights and street lights, across Italy. The new Visual IVR system leverages text messaging technology, integrated with Genesys Conta...
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